FAQ
You Asked, We Answered
At The White Castle, we want you to have a seamless and enjoyable experience from start to finish. To that end, we’ve compiled a FAQ list below that covers the most common questions we receive. Have a look, and if there’s something missing, please send us an email or give us a call and we’ll be happy to help out.
HOW DO I BOOK?
All bookings can be made online through the website booking system. You will receive an email once your booking has been confirmed. Alternatively, you can give us a call on 07780507909. If we don’t answer straight away it probably means all the team is busy at set ups, so please leave us a message and we will call you back as soon as we can!
DO I NEED TO PAY A DEPOSIT? HOW DO I PAY?
Yes, to secure the booking a non-refundable deposit is required within 24 hours of booking which can be paid online securely. If you wish to pay over the phone then please give us a call on 07780507909.
WHAT IS INCLUDED IN THE PRICE?
The price quoted includes delivery, set up and collection.
HOW MUCH NOTICE DO YOU REQUIRE?
We recommend booking as early as possible to ensure availability and choice, however we will always try to fit you in if we can!
WHICH AREAS DO YOU COVER?
Our delivery area is about a 25 mile radius around Greenford, UB6 which covers parts of Middlesex, Central London and East London. Contact us if we are outside of your area as we might still be able to deliver to you!
IS THERE A CANCELLATION FEE?
Adverse Weather: we offer a free of charge modification option in the event of heavy rain or high winds (24 mph or more) if the booking is outside. To take advantage of this option, you must telephone us no later than 6.00pm the day before the hire date.
More than 2 weeks’ notice: we will retain the non-refundable deposit for loss of booking and you are not required to pay the remaining balance.
Less than 2 weeks’ notice: we will retain the non-refundable deposit for loss of booking and you are subject to 50% of the remaining balance.
If we need to abort setup due to inadequate space for our products, inappropriate surface type, area of setup being inaccessible, area of setup not cleared of debris and mess you will have to pay the full booking amount.
The White Castle reserve the right to cancel any booking, where there is a potential health & safety risk to the hirer, their guests or the public. We will also not be able to set up in heavy rainfall, snow or winds 24mhp or more.
HOW MUCH SPACE DO I NEED FOR A BOUNCY CASTLE?
The dimensions of our castles are shown in the products page. If you are unsure then please contact us directly!
WHAT KIND OF ACCESS DO YOU NEED WHEN YOU DELIVER THE CASTLE?
The castles are wheeled in to position using a sack trolley. A bouncy castle on the trolley, rolled up is about the size of a wheelie bin. Therefore we will need a standard size path and standard size doorways to get the castle in to your garden or venue.
WHEN THE CASTLE IS DELIVERED, DO I HAVE TO SET IT UP MYSELF OR DO YOU DO IT?
The delivery person will completely set up the castle, give you a demonstration on how to use it safely and then leave it in your control. When we arrive to collect the castle, we will also dismantle it.
CAN THE BOUNCY CASTLES GO INDOORS?
Yes the bouncy castles can go indoors provided there is adequate roof space. The dimensions including the height of all our castles are indicated on our website.
HOW MANY CHILDREN/ADULTS ARE ALLOWED ON THE CASTLE?
Each castle has different limits which can be viewed on the 'suitability' section. If you are unsure about the limits on any of our inflatables then please contact us directly.
IS IT OK TO PUT A BOUNCY CASTLE ON MY LAWN, WILL IT CAUSE MUCH DAMAGE?
We actually prefer to put the bouncy castle on a lawn area. For safety reasons, we must hammer in 6 securing pegs to hold the castle down during use. The castle will have a ground sheet placed under it so the grass will not come to any harm. The holes left over from the securing pegs will disappear after a few days.
DO YOU HIRE OVERNIGHT?
Yes, most of our inflatables can be hired overnight subject to availability provided it's in a safe, private garden.
DOES IT NEED ELECTRICITY? HOW IS IT POWERED? HOW MUCH DOES IT USE?
Yes, you’ll need a normal plug socket within 25 meters of where you want to put the Bouncy Castle. We will bring a 25m extension cord with us. The blower runs continuously and uses approximately £0.18 of electricity per hour. If you don’t have electricity within 25 meters, please check with us if we are able to provide longer extension leads.
ARE YOU FULLY INSURED, IF A CHILD GETS INJURED WHO'S TO BLAME?
We carry 5 million pounds worth of PLI (public liability insurance) cover. Our PLI covers our set up of the inflatable and any accidents due to a fault with the inflatable itself. It does not cover accidents due to lack of supervision or misuse of the inflatable. This is standard for all inflatable hire companies. If this is a concern you can take out your own one-off event insurance from companies such as Leisure Insure.